Privacy and Cookies


1 Who we are

1.1 This Privacy Policy (“Policy”) applies to the processing of personal information collected from
users of our websites (“you”) or that you provide to us, CMS Plc.
1.2 For the purpose of the UK Data Protection Act 2018, which implements the General Data
Protection Regulation 2016/679 (“the GDPR”, as may be amended from time to time) CMS
a Data Controller. In this Policy references to “we”, “us” or “our” refer to CMS Plc.
1.3 Our Company is incorporated in England with company number [06248590] and a registered
office at [Norbain Holdings Ltd trading as CMS Plc, Votec House, Hambridge Lane, Newbury, RG14
5TN, England].
1.4 We are committed to protecting and respecting your privacy. The purpose of this Policy to explain
how we collect, use and secure personal information collected on our network of websites or
directly supplied by you.

2 Key Definitions

2.1 Personally Identifiable Information (“PII”) means any information relating to an identified or
identifiable natural person, including an individual’s name, contact information, professional title,
and employer. For the purposes of the GDPR, an individual’s internet protocol address (“IP
address”) may be considered PII.
2.2 Tracking Technologies means cookies, web beacons, serving tracking technologies or other
technology solutions performing similar functions. These technologies may include first party
cookies (cookies referencing the domain of the website being visited) and third-party cookies
(cookies referencing a domain other than the one of the website being visited) those placed by a
website other than the one being visited), local shared objects (commonly referred to as “Flash
Cookies”), HTML 5 Cookies and tracking pixels (including transparent or clear gifs).
2.3 User or you mean any individual who views or interacts with the Websites, whether or not they
are a Customer or a Potential Customer.

3 What Information do we collect and how is it collected?

3.1 Personally Identifiable Information (PII)
We collect and process PII limited to information necessary to achieve one or more legitimate
business purpose as described in this Policy. PII may include:
• Basic information such as your name, address, telephone number or email address
• Information that you provide by filling in forms on any of our websites in our network (“our
sites”). We may also ask you for information when you report a problem with our sites
• Information you have provided in respect of a job advertisement or your interest in any
employment opportunities on our sites or any site linked to our sites
• Records of any correspondence in the event that you contact us
• Details of your visits to our sites and the resources you access
Except where you provide your PII to us in accordance with the above, we will not collect or store
it without first asking you for it.
3.2 Information that we acquire indirectly
• We may collect information about your device including, where available, your IP address,
operating system and browser type.
• Analytical, Behavioural, and Log Data. We may gather certain information about your use of
our sites, such as information about your visit and interaction with our Content.
3.3 Cookies
One of the ways in which we collect this information is through Tracking Technologies such as
cookies. Cookies are small text files containing information that is stored on your device. They
help us to improve our site and to deliver a better and more personalised service. They enable us
• Estimate our audience size and usage pattern
• Store information about your preferences, and so allow us to customise our site according to
your individual interests
• Speed up your searches
• Recognise you when you return to our site
We will seek your consent to use cookies the first time you visit our site (or on subsequent
occasions if the cookie that records such acceptance is deleted). However, you may not be able
to use all the interactive features of our site if consent is not given.
The cookies used by our site and their purpose are identified and described below:

Cookie Name Description Expiry
_ga A Google Analytics Tracking Cookie used to
distinguish between users.
2 years
_gat A Google Analytics Tracking Cookie used to
throttle request rates.
24 hours
_gid A Google Analytics Tracking Cookie used to
distinguish between users.
1 minute
CAKEPHP A cookie controller used to manage other Cookies 1 hour
Wfvt_72563704 Used to track user duration so that page views can
be grouped together.
30 minutes
wordfence_verifiedHuman Used to verify if the visitor is a human or a bot. 1 minute

Most web browsers allow users to exercise control over which cookies are processed through
adjustments to the settings built into them. For information on changing these settings, please
look for a “help” function in the browser or contact the browser provider. However, you may not
be able to use all the interactive features of our site if cookies are disabled.
3.4 Other Information
Our site may from time to time contain links to and from the websites of our partner networks
and affiliates. If you follow a link to any of these websites, please note that these websites have
their own privacy policies and that we do not accept any responsibility or liability for these
policies. Please check these policies before you submit any personal information to these

4 How is your Information used?

4.1 We use the information that we collect about you to:
• Provide you with products, services, publications, and information that you request, access,
or which may be of interest to you
• Deliver or display content that matches your business interests and responsibilities
• Contact you with information about, and invitations for, products and services from us
directed to your business interests and responsibilities
• Communicate with, advertise to or invite you to join us on social media platforms on which
you participate. In such event the privacy policies and other terms and conditions of those
social media platforms will apply to communications between us and you on them.
4.2 We may analyse information collected from you indirectly to:
• Help us recognise your computer as a previous visitor and save/remember any preferences
that you may have while you were visiting one of our sites
• Help us customise the content you are shown while visiting our sites and potentially other
• Help us improve our content and our sites
• Personalise your user experience
• Identify trends, statistics and measurements that could contribute to the enhancement of
our services
• Identify market sensitivities and relative market interest in specific product categories. We
may also use the information that we collect to send you satisfaction questionnaires, surveys,
and marketing information

5 Why do we collect your Information?

We collect information about you in order to improve our business relationship with you and to offer
you opportunities to obtain our products and services relevant to your business interests. Collecting this
information helps us tailor our products and services to you and therefore communicate with you more
effectively. We are aware that many of our Customers make use of a range of media channels so we
may also provide a mechanism through which you can express preferences about how you want us to
communicate with you. Finally, collecting your information makes it possible to operate our business
more effectively.

6 What is the Legal Basis for the Processing of PII?

6.1 Depending on the nature of the relationship and the purpose in each case, we rely upon consent,
contract and legitimate business interests for processing PII. For example, we may process PII with
a User’s consent when they agree that we may place cookies on their devices, or that we can
process information that they enter into a form on one of our sites.
6.2 It is in our interest as a business to enhance the services that we provide which may include
processing your information to enable us to:
• Respond to User enquiries and to fulfil User requests
• Send Customers or Potential Customers relevant marketing information and offers
• Complete transactions
• Provide customer service
• Send administrative information
• Personalise Users’ experiences with the our sites
• Do so where we are required to by law
6.3 We may also process PII when it is in our or a Users’ legitimate interests to do so and when these
interests are not overridden by an individual’s data protection rights. These legitimate interests
include providing services to enable us to provide Users of our sites with more relevant content.

7 Who do we share your Information with?

7.1 We may disclose your PII to any company in our group, which means our subsidiaries or our
ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies
Act 2006 (as amended).
7.2 We only share your PII with third parties:
• If we are under a duty to disclose or share your PII in order to comply with any legal obligation
• When they are hired by us or hired on our behalf, including Google Analytics who we use to
gather statistics on portions of our site. These companies – our suppliers – are contractually
bound to use personal information we share with them only to perform the services we have
hired them to provide
• To protect the rights, property or safety of CMS Plc,our customers or others

8 Data Retention

8.1 We will retain the PII that you provide while you remain a Customer of ours or as needed to
provide you with products and services.
8.2 We will never retain PII about you for longer than is necessary to fulfil the purpose for which it
was originally collected.
8.3 We may retain your PII after you have cancelled any contract with us if retention is reasonably
necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and
abuse, or enforce this Policy and our Terms of Use. We may also retain PII for a limited period of
time if requested by law enforcement agencies.
8.4 If you would like more information about how long we retain your information please email

9 How do we Store and Secure Your Information?

9.1 We take the security of the data that we collect very seriously. We have implemented technical,
organisational and administrative measures which are generally accepted to protect the PII in our
possession and of the third parties who act on our behalf.
9.2 By providing your PII you agree to us storing or processing it. We will take all steps reasonably
necessary to ensure that your information is treated securely and in accordance with this Policy.
9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although
we will do our best to protect your PII, we cannot guarantee the security of your information
transmitted to our site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to prevent unauthorised

10 Access to Information, Opting Out and Your Privacy Rights

10.1 You have the right to access, rectify, erase, restrict, transfer, or object to the use of your
information. If you wish to exercise any of these rights or have questions regarding this policy or
how we use your information, please contact us at
10.2 You may change or update the information that we hold about you at any time and as often as
necessary. In the first instance, you should submit a request for a copy of your information in our
possession by sending an email to We will respond to all such requests without
undue delay, and in accordance with the provisions of the GDPR.
10.3 If you do not believe that we have responded to your complaint appropriately or in a timely
manner, you may contact our Director of Operations Development at or the
Information Commissioner’s Office.

11 Changes to this Privacy Policy

11.1 CMS Plc reserve the right to modify or amend this Policy from time to time. We will not reduce
your rights under this Policy without your consent. If we change our Policy, we will post those
changes on this page in addition to updating the “Last Updated” date at the bottom of this Policy.
For these reasons, we encourage you to read this Policy regularly.
11.2 Your continued use of the Website or accessing Content posted on the Website shall constitute
your acceptance of the modified Policy. If there will be any changes made to the use of your PII in
a manner materially different from that stated at the time of collection, we will notify you by
posting a notice on our site. If you object to any of the changes, or the overall Policy, please
contact us via